Email and Anti-Virus Safety Tips
Your email passwords should be minimum 8 characters, however 8 or more characters are recommended. Please see our minimum password requirements for more information.
Update your passwords at least every 60 days. It is especially important to change your passwords frequently if you use or manage email on public computers which may be infected with spyware that record everything you type.
Our support team always address you by your name unlike the typical spam messages – “Dear client” , “Email User” or “Authenticated User”. Any support related emails regrading your email account or hosting account will be from firstname.lastname@example.org and any invoices or billing issues will be generated from email@example.com.
Our email servers are protected by industry leading anti-virus technology that is updated frequently against the latest virus threats. Since it is virtually impossible to detect and stop every virus threat , we recommend that you also install and maintain anti-virus software on your computer to prevent infection from virus that may not get caught by the scanner and also from floppy disks, CDs, DVDs and other unexpected sources.
Never give out sensitive personal or account information to someone that asks via email unless you have verified the message’s authenticity. Common email scams employ email messages and even websites that look official, but are in fact attempts to steal your identity to commit fraud. Also beware of email hoaxes that not only spread misinformation, but also bog down networks as unsuspecting users forward them like spam.
Do not open any files attached to an email from an unknown, suspicious or untrustworthy source.
Do not open any files attached to an email unless you know what it is, even if it appears to come from a friend or someone you know. Some viruses can replicate themselves and spread through email. Confirm that your contact really sent an attachment.
Do not open any files attached to an email if the subject line is questionable or unexpected.
Delete chain emails and junk email. Do not forward or reply to any to them. These types of email are considered spam – unsolicited, intrusive messages that clog up the inboxes and networks.
Do not download any files from strangers.
Exercise caution when downloading files from the Internet. Ensure that the source is a legitimate and reputable one. Verify that an anti-virus program checks the files on the download site.
Update your anti-virus software regularly. McAfee security software like McAfee Total Protection update automatically and continuously via the Internet.
Back up your files on a regular basis. If a virus destroys your files, at least you can replace them with your back-up copy. You should store your backup copy in a separate location from your work files, one that is preferably not on your computer.
Always logout of Web Mail and the Control Center after you are done using them or whenever you leave the computer unattended.
When in doubt, you can always contact our support team at firstname.lastname@example.org if you have any questions.